Refund Policy
Last updated: February 3, 2026
At DAYNITE, we stand behind our products and want you to feel confident in your first purchase. Please read our Returns & Refund Policy carefully before placing an order.
30-Day Money-Back Guarantee (First Order Only)
We offer a 30-day money-back guarantee on your first order, which means you have 30 days from the day of your order arrival to contact us if you are not satisfied with your purchase.
This guarantee is intended to allow new customers to try our products risk-free.
To request a refund, please contact our customer support team at:
Refund requests submitted after the 30-day period or for repeat orders may not be eligible.
Product Usage Requirement
Because our products are consumable and non-resellable, we do not require physical returns.
However, to be eligible for a refund under our guarantee:
• The product must be used for a minimum of 14 days
• The refund request must be based on a valid reason related to your experience
• The request must align with the intended use of the product
This ensures each customer has adequate time to fairly evaluate the product while maintaining the integrity of our guarantee.
How to Request a Refund
To initiate a refund request, please email us with:
• Your order number
• A brief explanation of why the product did not meet your expectations
• Confirmation that the product was used for at least 14 days
All refund requests are reviewed by our support team and approved at our discretion, in accordance with this policy.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
We will review the issue and determine the appropriate resolution, which may include a replacement or refund.
Refund Processing
If your refund request is approved:
• The refund will be issued to your original payment method
• Processing times depend on your bank or payment provider and may take several business days
You will be notified once a decision has been made regarding your request.
Policy Abuse & Fair Use
To prevent misuse of our guarantee:
• The 30-day money-back guarantee applies only to the first order per customer
• Multiple refund requests, repeat orders, or suspicious activity may result in refunds being denied
• DayNite reserves the right to refuse refunds in cases of suspected abuse or violation of this policy
Questions?
If you have any questions about this policy or your order, please contact us at:
📧 hi@dayniterituals.com